POSTAGE & RETURNS

Thank you for visiting! We're here to help if needed. You can reach us on info@universalvillage.com.au or (AU) 1300 780 201.

POSTAGE

Postage for Australia is $4.99 for all orders, and free for orders over $40. Orders are dispatched within 3 working days, 5 days for delivery to post boxes (and NZ).

INTERNATIONAL SHIPPING

We are now able to ship to New Zealand! We offer flat rate shipping of $15 and orders will be despatched within 5 days.

DELIVERY TIMES

Delivery times are:

• Sydney, Melbourne and Adelaide 2-3 working days. DURING COVID EXPECT DELAYS OF UP TO 14 DAYS

• Other locations are 3-6 working days. DURING COVID EXPECT DELAYS OF UP TO 14 DAYS

Orders are sent via a variety of shipping methods to ensure your package arrives as quickly as possible. Please contact us for tracking if your package has gone astray.

If your order comes with Bio Fill peanuts, please compost this material. All other material is recyclable.

RETURNS

Universal Village is 100% committed to making sure our customers are happy.

If you are not satisfied with the quality of your purchase in any way, we will happily give you a 100% refund, no questions.

Please feel free to contact us with any questions.